Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, at The SJ Bazar, we ensure that the product you receive is exactly as shown in the picture. We make every effort to provide accurate images and descriptions. However, slight variations in packaging may occur due to manufacturer updates, but rest assured, the product’s quality and contents will remain the same.

How can I return an item?

A: To return an item at The SJ Bazar, please follow these simple steps:

  1. Contact our customer service team within 1 day of receiving your order to initiate a return.
  2. Provide your order number and details of the item you wish to return.
  3. We will provide you with return instructions and a return shipping label (if applicable).
  4. Once we receive the returned item in its original condition, we will process your refund or exchange.

For more information, please refer to our Return Policy or reach out to our customer service team for assistance.

Will you restock items indicated as “out of stock?”

Yes, we do restock items that are out of stock whenever possible. You can sign up for notifications on the product page to be alerted when the item becomes available again. If you have any questions or need assistance, feel free to contact our customer service team!

 
 
 
How secure is the platform?

At The SJ Bazar, we prioritize your security. Our platform uses the latest encryption technologies and secure payment gateways to ensure that your personal and payment information is always protected. We take every measure to maintain a safe shopping experience and comply with data protection standards to safeguard your privacy.

 
 
 
How do I change my personal details, phone, or email address?

To update your personal details, phone number, or email address, simply follow these steps:

  1. Log in to your account on The SJ Bazar.
  2. Go to "Account Settings" or "My Profile."
  3. Edit the necessary fields, such as your phone number, email address, or other personal details.
  4. Save your changes.

If you encounter any issues or need further assistance, feel free to contact our customer support team.

 
 
 
What are the delivery charges?

Delivery charges at The SJ Bazar depend on your location and the size of your order. Shipping costs will be calculated at checkout before you complete your purchase. We occasionally offer free shipping promotions, so be sure to check for any discounts or special offers!

For more specific information on delivery charges, please refer to our Shipping Policy or contact our customer service team.

Information about us

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